🔒 Privacy Protection

K09 Privacy Policy — How We Protect Your Information

At k09, the security of your personal information is our top priority. This Privacy Policy clearly outlines what data we collect, why we collect it, and how we keep it protected.

Last Updated: January 2026 SSL Encrypted Written in English

What's in this policy

What information is collected
How Your Information Is Used
Sharing Information with Third Parties
Security Measures
Your Rights
Cookie Policy

Your privacy — our responsibility

How k09 keeps your personal information secure — at a glance

256-Bit SSL Encryption
Every transaction and piece of personal information you share is secured with banking-grade 256-bit SSL encryption. Your data is never accessible to any third party.
Your Data Is Never Sold
k09 never sells your personal information to advertisers or third parties. Your data is used solely to provide our services.
Secure Server Storage
Your data is stored on isolated, encrypted servers. Regular security audits ensure your information remains protected at all times.
Minimal data collection policy
k09 only collects information that is necessary to provide our services. We do not request or collect any personal data beyond what is needed.
You're in control
You can request to update, correct, or delete your information at any time. You have full control over your data.
24/7 Privacy Support
If you have any questions or concerns about data privacy, our Bengali-speaking support team is available 24/7, seven days a week.

This Privacy Policy applies to all services on the k09 platform. By using the platform, you are considered to have agreed to this policy.

1 Introduction & Scope

K09 (referred to as "we" or "the platform") is deeply committed to your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information.

This policy applies to k09's website, mobile application, and all digital services. By using our services, you voluntarily agree to this Privacy Policy.

We believe transparency is the foundation of trust. That's why we've written this Privacy Policy in plain, clear English so every user can easily understand it.

2 What information we collect

Directly Provided Information

Information you provide directly during registration and while using our services:

Data Type Why it is collected
Full Name Account Identity Verification & KYC
Mobile Number Registration, OTP Verification & Communication
Date of Birth Age verification (to confirm 18+)
Payment Information To process deposits and withdrawals
National ID / Passport KYC Verification (applicable for large transactions)

Automatically Collected Information

Certain information is collected automatically when you use the platform:

  • IP address and device type (for fraud prevention)
  • Browser type & language settings
  • Page visit history and duration (for service improvement)
  • Login time and location data (for security purposes)
  • Gaming & betting history (for account management)

We never store your password in plain text. Passwords are always kept as encrypted hashes.

3 Purpose of data use

K09 uses your information solely for the purposes listed below:

  • Account Management: To ensure secure registration, login, and account protection.
  • Transaction processing: To complete deposits, withdrawals, and bonus payouts.
  • Customer support: To respond to your inquiries and support requests.
  • Security & Fraud Prevention: To detect unusual or suspicious activity.
  • Legal obligation: To provide information when required by regulatory authorities.
  • Service Improvement: To improve your experience on the platform.
  • Relevant Offers: To inform you of bonuses and promotions tailored to your preferences.

We never sell your data to third parties for advertising purposes. This is a strict, non-negotiable policy.

4 Sharing Information with Third Parties

K09 may share your information with third parties in limited circumstances and for specific purposes:

When your information may be shared

  • Payment processors: Mobile Pay, Nagad, Rocket — solely for processing transactions.
  • KYC Verification Partners: Authorized organizations for identity verification.
  • Law Enforcement: By court order or legal obligation.
  • Security Partners: To prevent fraud and cybercrime.

When Your Information Will Not Be Shared

  • To advertisers or marketing companies.
  • To competing platforms.
  • To any unrelated third party without your consent.

All data shared with third parties is covered under contractual confidentiality protections.

5 Cookies & Tracking Technologies

K09 uses cookies on its website. Cookies are small data files stored in your browser.

Cookie Types & Purposes

Cookie Type Purpose Retention period
Essential Cookies Login Sessions & Security Until end of session
Functional cookies Remembering language preferences and settings 1 Year
Analytics Cookies Traffic analysis and service improvement 30 Days

You can block or delete cookies at any time through your browser settings. However, disabling certain essential cookies may cause some features on the platform to stop working.

6 Data Retention Period

How long we retain your data depends on the type of information and applicable legal requirements:

  • Account information: For the duration of the account and 5 years after closure.
  • Transaction records: Up to 7 years where required by law.
  • Customer Support Messages: 2 years after resolution.
  • Session Logs: 90 days for security purposes.
  • Marketing Preferences: Until you cancel.

Once the retention period expires, your data is securely deleted or anonymized so you can no longer be identified.

7 Security Measures

K09 uses industry-leading security measures to protect your information:

  • 256-Bit SSL/TLS Encryption: Across all data transfers.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Firewall Protection: To prevent unauthorized access.
  • Regular Security Audits: By third-party security experts.
  • Staff Training: Staff are rigorously trained in data protection.
  • Least Privilege Access Policy: Only authorized personnel have access to your information.

Please keep in mind — no one can guarantee 100% security on the internet. That's why it's important to keep your password strong and never share it with anyone.

8 Your Privacy Rights

As a k09 platform user, you have the following rights:

Right to Access

You can submit a request to find out what information we hold about you.

Right to Correct Your Information

You can contact us at any time to correct inaccurate or outdated information.

Right to Erasure

After closing your account, you may request deletion of any data that is not required to be retained under legal obligations.

Right to Restrict Processing

You can request that we limit how your information is used for specific purposes.

Right to data portability

You have the right to receive a copy of your personal data.

Right to opt out of marketing

You can opt out of promotional emails or SMS at any time.

To exercise any of these rights, email us at support@k09.run. We typically respond within 7 business days.

9 Privacy of minors

K09 is strictly for adults (18+). We do not knowingly collect or store personal information from minors.

If we become aware that a minor has created an account, it will be immediately suspended and all associated data will be permanently deleted.

If parents suspect their child is using k09, please contact us immediately at support@k09.run.

10 Privacy Policy Updates

K09 may update this Privacy Policy from time to time. For significant changes, we will post a notice on the platform and send an SMS to your registered mobile number.

Continued use of the platform after any changes will be considered your acceptance of the updated Privacy Policy. We recommend checking this page regularly.

This Privacy Policy was last updated in January 2026. Any changes from the previous version will be highlighted for the first 30 days.

11 Contact Us

For any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us:

  • Email: support@k09.run
  • Live Chat: Available at the bottom-right corner of the platform (24/7)
  • Help Center: /help-center

We typically respond to privacy-related complaints within 7 business days. Complex cases may take up to 30 days.

🔐

Your Data Is Safe — Play with Complete Peace of Mind

Your privacy is fully protected at k09. Register today and experience Bangladesh's most secure gaming platform.

256-bit
SSL Encryption
0%
Sale of data
24/7
Security Monitoring

⚠ 18+ only. Play responsibly.

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